Editor’s note: It is this newspaper’s policy to offer restaurants that are the focus of a letter of complaint to have the right to reply in the same issue of the newspaper as we cannot verify an individual’s account of what happened. Here is the response from the restaurant.
We are truly sorry about the bad experience you had the other weekend at Café Provence. While quality food service is very important for our restaurant, unfortunately mistakes do happen, and for an unfortunate reason they did all pile up on one table. Sorry.
We can honestly say that we have never encountered close to that amount of mistakes at a table in our three years in existence. Your party’s problem did come to our attention the same afternoon, and right away we began to take steps in making corrections to prevent a possible recurrence of such things.
Possibly due to the article in The Budapest Times we had many more guests lined up at our door than we usually do, and they all came without prior reservation, which meant longer waiting time and us running out of some items, which we always order in limited quantity to enhance freshness.
For the bad service, unfortunately we have no excuse. We have already released the waiter in question.
In the children’s menu we serve half the amount of the adult portion (10-12g). We are sorry that didn’t prove enough, on the other hand the amount of french fries has been determined by the feedback other parents have given us. For a healthier choice, we have grilled fish, mashed potato and steamed broccoli.
As for not accepting credit cards, we indicate it in our menu, on our website and in all possible publications. Unfortunately in the letter you wrote this is not mentioned.
In spite of your bad experience, please accept our complimentary gift certificate for a family brunch at Café Provence.
Truly sorry about this all,